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Onsite Support Manager

  • Riga
  • Monthly salary: 2,400 - 3,200 EUR
Onsite Support Manager, 1. image

LET`S SHAPE THE DIGITAL FUTURE TOGETHER - JOIN Q.BEYOND NOW!

q.beyond AG is the key to successful digitalisation. We help our customers find the best digital solutions for their business and then put them into practice. Our strong team of 1,100 people accompanies SME customers securely and reliably throughout their digital journey. We are experts in Cloud, SAP, Microsoft, data intelligence, security and software development. With locations throughout Germany, as well as in Latvia, Spain and India, and its own certified data centres, q.beyond is one of Germany’s leading IT service providers.

YOUR FUNCTIONS:

  • Provide day-to-day IT support for office hardware, software, and networks
  • Be present in the office 5 days a week to ensure reliable on-site IT support and operations
  • Support employee onboarding and offboarding (equipment, access, accounts)
  • Maintain office IT infrastructure, networks, and meeting room technology
  • Manage IT inventory, procurement, and mobile devices
  • Administer office security systems and fire safety responsibilities
  • Manage user access in the office entry system (e.g. DMSS)
  • Maintain IT documentation, backups, and local security standards
  • Coordinate vendors and provide technical support for internal events
  • Collaborate with the administration team on facility management, contracts, and related activities

WHAT WE ARE LOOKING FOR:

  • Strong technical troubleshooting skills and hands-on IT support experience
  • Experience with hardware and software support in an office environment
  • Familiarity with networking fundamentals (Wi-Fi, LAN), AV equipment, and conferencing tools
  • Previous experience with Azure, Intune, Active Directory, and Exchange
  • Good organisational skills and attention to detail
  • Excellent communication skills in English
  • Ability to work independently
  • Previous experience in inventory management and procurement is a plus
  • Knowledge of security systems and access control tools is advantageous

WE OFFER:

  • 22 vacation days
  • Learning programs, monthly learning days, and certifications
  • Monthly bonuses for home office utilities, sports, and wellness activities
  • Mobile phone coverage
  • Health insurance, eyewear reimbursement, and fully paid sick leave (9 days) plus 5 trust days
  • Extra holidays for life events and loyalty rewards
  • Team events and an employee-focused culture

CONTACT

Send us your application via our online application form - Apply now!
  • Ieva Muceniece
  • HR and Recruitment Manager