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IT Process Consultant

  • q.beyond SIA
  • Monthly salary: 2,000 - 3,500 EUR
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LET`S SHAPE THE DIGITAL FUTURE TOGETHER - JOIN Q.BEYOND NOW!

q.beyond AG is the key to successful digitalisation. We help our customers find the best digital solutions for their business and then put them into practice. Our strong team of 1,100 people accompanies SME customers securely and reliably throughout their digital journey. We are experts in Cloud, SAP, Microsoft, data intelligence, security and software development. With locations throughout Germany, as well as in Latvia, Spain and India, and its own certified data centres, q.beyond is one of Germany’s leading IT service providers.
YOUR FUNCTIONS:
  • Manage and update the Configuration Management Database (CMDB)
  • Optimize IT processes by analyzing workflows and implementing best practices
  • Collaborate with stakeholders to address challenges and recommend improvements
  • Ensure ITIL compliance and maintain high data quality throughout IT service lifecycles
  • Provide training and guidance on process improvements
  • Support internal and external audits
WHAT WE ARE LOOKING FOR:
  • IT vocational training with a commercial focus or similar
  • Reliability, organization, and ability to manage priorities effectively
  • Strong knowledge of ITIL and ITSM tools (e.g., Ivanti, ServiceNow, or Remedy)
  • Analytical skills and SQL knowledge (preferred)
  • Excellent communication and consulting skills
  • Proactive mindset with a focus on improvement
  • Fluent English; proficiency in German is an advantage for smoother communication with stakeholders
WE OFFER:
  • Flexible hours, remote work options, and 22 vacation days, with up to 3 months abroad
  • Learning programs, monthly learning days, and certifications
  • Monthly bonuses for home office utilities, sports, and wellness activities
  • Support for home office setup and mobile phone coverage
  • Health insurance, eyewear reimbursement, and fully paid sick leave (9 days) plus 5 trust days
  • Extra holidays for life events and loyalty rewards
  • Team events and an employee-focused culture

CONTACT

hr-riga@qbeyond.de

Send us your application online via our application form!
  • Ieva Muceniece
  • HR and Recruitment Manager